Navigator Health - EAP & Injury Management Solutions

2018 Winner

Innovation, QBE Insurance Australia & Navigator Health

2018 Finalist

Collaboration in Injury & Disability Management, QBE Insurance Australia & Navigator Health

7,200 mental health condition claims

7,200 Australians are compensated for work-related mental health conditions, equating to around 6% of workers’ compensation claims

$60 billion a year

The National Mental Health Commission has put the impact of poor mental health on the economic agenda, as its cost to the nation soars to more than $60 billion a year (2016). Commission Chair, Professor Allan Fels AO, said there is a need for action across sectors to improve our mental health system through the appropriate allocation of resources. “Evidence suggests we should focus on prevention and early intervention which can reduce the need for more complex and costly interventions,” Professor Fels said

$12.8 billion a year

Deakin University research has put a price on high-prevalence mental health conditions in Australia, with an estimated $12.8 billion attributed to depression, anxiety and substance-use, in terms of related health and other societal costs each year.

External Factors

External factors, distinct from the physical injury, can complicate recovery. These include a lack of knowledge of how to navigate the compensable injury landscape, concerns around the injury itself, a limited support network, financial stress and workplace concerns and misunderstandings.

Mental health has overtaken physical injury

Mental health has overtaken physical injury as the cause of the longest absences from work, replacing musculoskeletal issues

Approximately $543 million paid

Approximately $543 million is paid in workers compensation for work-related mental health conditions annually in Australia

Key Objectives

Dissatisfied with outcomes and processes that are currently accepted, we created an industry-first recovery program to return the best results for all relevant participants.

We provide a solution to the missing part of the recovery puzzle, synchronising with the main elements of any successful recovery.

Promote a return to full function

Early identification and addressing of any psychosocial barriers

Reduce primary and secondary psychological injury frequency and severity

Promoting clear and timely communication

What

Why

Navigator’s independent support service takes a holistic approach to recovery focusing on their motivation and engagement which are key to a successful return to function outcome.

How

Navigators’ regular contact and engagement plan with the injured person enabling early assessment of potential obstacles to recovery. Through this approach, potential obstacles are identified and problem solved proactively thereby reducing return to work (RTW) delays.

Who

Recovery Quadrant

Navigator achieves results

Since it’s inception Navigator has been helping it’s clients achieve better results. Our statistics speak for themselves.

14% decrease in total claims costs
13 % reduction in wages paid
6% decreased medical costs
24% reduction in rehabilitation costs

Employers

We use a bespoke suite of assessments to set recovery on the right path

Insurance Providers

We take out the unknown from injuries, so all elements of the injury are addressed

Government

Navigator reduces injury duration and associated costs

Improving the recovery

journey of the worker

Navigator’s program addresses each aspect of the recovery process with a view to keeping Recovery on track and clear lines of communication open among all relevant parties. Navigator takes place over four distinct steps:

Onboarding

Navigator recognises the impact that injury can have on all aspects of a persons’ life. Utilising understanding, caring and motivational techniques, Navigators offers professional support, engaging them immediately in a trusting relationship.

Through early engagement and independent support, the Navigators can better determine and address the precise issues confronting each person.

Monitoring

Navigator’s program uses globally validated protocols in the psychosocial assessment needs of each person. With more than 500 clients nationally, Navigator continues to address emergent issues before they become entrenched barriers.

Evaluation

Navigators continuously evaluate the psychosocial needs using both conversational open-ended assessment and structured psychometric screening. This defines an intervention pathway, via escalated support delivered by Navigators or for more complex issues, rapid referral to our qualified providers network.

Navigation

Testimonials

I was going through a really tough time following my injury. I thought there would never be light at the end of the tunnel but I received fantastic support from the team at navigator and they helped me every step of the way through to being myself again. I don't know if I could have made the same recovery without them. Often you feel like just a numbers while going a claim not with navigator, the calls make you feel cared for and supported.

Navigator is an amazing service and really helpful. You are made to feel like they care and want to help you recover and return to work.

Navigator were so supportive and helpful. I was in a difficult place following my injury but the team were able to help me immensely. Happy to say I'm now fully recovered!

The service was very good right from the very beginning. I am get ting a lot of benefit from my calls.

Key Objectives

Recovery Quadrant

Navigator achieves results

Discover health management reimagined with Navigator

Discover health management reimagined
with Navigator