7,200 Australians are compensated for work-related mental health conditions, equating to around 6% of workers’ compensation claims
Dissatisfied with outcomes and processes that are currently accepted, we created an industry-first recovery program to return the best results for all relevant participants.
We provide a solution to the missing part of the recovery puzzle, synchronising with the main elements of any successful recovery.
Navigator’s independent support service takes a holistic approach to recovery focusing on their motivation and engagement which are key to a successful return to function outcome.
Navigators’ regular contact and engagement plan with the injured person enabling early assessment of potential obstacles to recovery. Through this approach, potential obstacles are identified and problem solved proactively thereby reducing return to work (RTW) delays.
Navigator achieves results
- 14% decrease in total claims costs
- 13 % reduction in wages paid
- 6% decreased medical costs
- 24% reduction in rehabilitation costs
Navigator’s program addresses each aspect of the recovery process with a view to keeping Recovery on track and clear lines of communication open among all relevant parties. Navigator takes place over four distinct steps:
Navigator recognises the impact that injury can have on all aspects of a persons’ life. Utilising understanding, caring and motivational techniques, Navigators offers professional support, engaging them immediately in a trusting relationship.
Through early engagement and independent support, the Navigators can better determine and address the precise issues confronting each person.
Navigator’s program uses globally validated protocols in the psychosocial assessment needs of each person. With more than 500 clients nationally, Navigator continues to address emergent issues before they become entrenched barriers.
Navigators continuously evaluate the psychosocial needs using both conversational open-ended assessment and structured psychometric screening. This defines an intervention pathway, via escalated support delivered by Navigators or for more complex issues, rapid referral to our qualified providers network.